RouteThis is a leading Smart Home CX platform that gives customers easy to follow guidance to quickly troubleshoot and resolve most WiFi-related connectivity issues themselves.
If a support call is needed, RouteThis provides the agent the information and in-home network visibility to pick up where the customer left off, reducing call resolution time and customer frustration. The 100% software-based platform is network passive, non-intrusive and requires no network-attached hardware.
How to Be Smarter About the IoT Smart Home Experience
With the right support tools before network connectivity issues occur, manufacturers can ensure customer support for smarter smart homes.
2.4 vs 5GHz: The Science Behind Connectivity Issues in IoT Devices
When looking at 2.4 vs 5GHz bands, 5GHz carries more traffic, but 2.4GHz has longer range and better coverage.
Top 5 Causes of Setup and Connectivity Issues for WiFi Devices
Having an awareness of the top five connectivity issues can lead you to a quicker and more efficient response when problems arise.
The 5 Stages of a Broken Smart Home Support Experience Cycle
The reality is there will always be customers who experience connectivity issues and need smart home support.
Empowering your Best Customer Experience Agent: The Customer
Many connected device owners have a strong desire to resolve their smart home tech issues independently before seeking support.
